Shipping policy

Free Worldwide Tracked Shipping

All orders ship free, worldwide, with tracking. There is no minimum order value and no shipping fee at checkout.

Order Processing

Once your order is placed, you will receive an order confirmation email. Every item is inspected before it is handed to the carrier.

In-stock orders are normally prepared for dispatch within 1–3 working days.
Made-to-order items (such as some cosplay costumes and BJD dolls) ship within the timeframe shown on the product page.
In the rare case that an item is out of stock or found defective during inspection, we will contact you right away. You can choose to wait for restock or receive a refund.
Orders are shipped with our partner carriers by default. If you need a different carrier, extra shipping fees may apply.

Estimated Delivery Times

Destination	Estimated delivery time
United States	5–10 working days
Canada	5–10 working days
United Kingdom	5–10 working days
European Union	5–12 working days
Australia	6–12 working days
Russia	5–15 working days

Orders ship from our warehouse in China to customers worldwide, including the United States, Canada, the United Kingdom, the European Union, Russia, Indonesia, Japan, Macau, Malaysia, the Philippines, Singapore, South Korea, Thailand, Brazil, Chile, Cambodia, Israel, Vietnam, New Zealand, Mexico, Turkey and more. Delivery times are estimates and are not guaranteed.

Order Tracking

Once your order ships, you can check the carrier, tracking number and live tracking updates on your account's order details page or on our Order Tracking page. Please keep your email and phone available so you don't miss any delivery updates. If you have not received a tracking number, email us at liyang19881021@gmail.com. We reply within 24 hours (48 hours on weekends).

Order Changes & Cancellations

Before your order ships, you can cancel it or change the shipping address or other order details free of charge, and cancelled orders receive a full refund. Please contact us as soon as possible. Once a package has left the warehouse and is in transit, changes may not be possible, or may take extra time and cost.

Customs, Duties & Taxes

Most orders arrive without extra charges. If your country charges import duties or taxes, or requires customs clearance, these are paid by the customer. We are happy to provide documents to help with clearance.

Tracking Shows Delivered, but You Didn't Receive It

Check whether a family member or neighbor signed for the package.
If you still can't find it, contact the carrier with your order number and tracking number to report the missing package, then email us at liyang19881021@gmail.com.
A carrier investigation takes at least 30 days. We will work with the carrier on your behalf.
We are not responsible for packages reported stolen after delivery, or packages left unclaimed with the carrier for a long time. Please watch your delivery updates and collect your package promptly.

Shipping Delays

Severe weather, peak seasons, customs checks and other events outside our control can occasionally delay delivery. Some carriers may deliver directly to your door or mailbox without calling. If a delivery can't be completed, the package may be held at your local post office for collection.