Refund policy

Return & Refund Policy
By placing an order, you confirm that you have read, understood and accepted this policy.

30-Day Returns & Exchanges
If something is wrong with your order (defective, incorrect or damaged item) or you simply don't love it, please contact us within 30 days of receiving your order. We will review your request and, once approved, send you return instructions. If you prefer, we can send a replacement instead of a refund.
- Please do not send anything back before your request is approved. Returns sent without approval may not be accepted.
- Write your order number clearly on the return package so we can match it to your order and refund you correctly.
- Items should be returned unused, in their original condition and packaging (including blind boxes that have not been opened, unless the item is defective).
- If the return is due to a defect, damage or our mistake, we cover the return shipping cost. For all other returns (for example, change of mind), the customer pays the return shipping cost.
- Original shipping is free on all orders, so no shipping fee is deducted from your refund.

Cancellations Before Shipping
You can cancel your order or change your shipping address or order details free of charge before it ships. Cancelled orders receive a full refund. Please contact us as soon as possible; once a package is in transit, changes may not be possible.

How to Request a Return or Exchange
1. Email us at liyang19881021@gmail.com (or contact us from your account's order page) with your order number.
2. Tell us whether you would like an exchange or a refund, which item(s), and the reason. For damaged or defective items, please include photos.
3. Our customer service team will reply within 24 hours (48 hours on weekends) with next steps. If you don't hear back, please check your spam folder.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund is approved. Approved refunds are issued automatically to your original payment method. Please allow 1-7 business days for your bank or card issuer to process and post the refund.

We may decline return requests that show clear signs of abuse or fraud. This policy does not limit any rights you have under applicable consumer protection laws.

Contact Us
Company: JINGTONGYANG GROUP CO., LIMITED
Address: Room 602, 6/F, Kai Yue Commercial Building, 2C Argyle Street, Mong Kok, Kowloon, Hong Kong
Phone: +86 178 0179 9980
Email: liyang19881021@gmail.com