FAQ

Shipping is free, worldwide, with tracking, on every order. There is no minimum order value.

In-stock orders are normally prepared for dispatch within 1–3 working days. Before shipping, every item is inspected. If an item turns out to be unavailable or defective, we will contact you right away and you can choose to wait for restock or receive a refund.

Some cosplay costumes and BJD dolls are made to order. Their production time is shown at the top of the product page.

These are estimates, not guarantees. Severe weather, peak seasons, customs checks and carrier issues can occasionally cause delays.

We ship from China to customers worldwide, including the United States, Canada, the United Kingdom, the European Union, Australia, New Zealand, Japan, South Korea, Singapore, Malaysia, Thailand, the Philippines, Indonesia, Vietnam, Mexico, Brazil, Chile and more. If your country is not available at checkout, please contact us.

Once your order ships, you can see the carrier, tracking number and live tracking updates under Account → Orders, or on our Order Tracking page. If you have not received a tracking number by email, contact us and we will help.

Please check with family members or neighbors and look around your mailbox or local post office first. If you still can't find it, contact the carrier with your order number and tracking number to report it, then email us. A carrier investigation can take at least 30 days, and we will follow up with the carrier on your behalf.

Most orders arrive without extra charges. In the rare case that your country charges import duties or taxes, or requires customs clearance, these are paid by the customer. We are happy to provide any documents you need for clearance.

We offer a 30-day exchange & return policy. If something is wrong with your order (defective, damaged, incorrect, or you simply don't love it), contact us within 30 days of receiving it. Please do not send anything back before our team reviews your request.

1. Log in to your account and find the order.
2. Email us with your order number, whether you want an exchange or a refund, and a short description of the issue. For damaged or defective items, please include photos.
3. Our team will reply within 24 hours (48 hours on weekends) with instructions. Please check your spam folder if you don't see our reply.
4. If your return is approved, write your order number on the outside of the package.

Return shipping is paid by the customer, unless the item has a quality problem.

We will let you know once your return is received and inspected. Approved refunds go back to your original payment method. Your bank or card provider may take 1–7 days to post it.

We accept PayPal and Shopify Payments, which covers major credit and debit cards, Shop Pay, Apple Pay and Google Pay. All prices are in USD and payment is processed securely at checkout.

Yes. Before your order ships, you can cancel it or change the shipping address free of charge, and cancelled orders receive a full refund. Please email us as soon as possible. Once a package has left the warehouse, changes may not be possible, or may take extra time and cost.

Every item is inspected before it ships. Product size, materials and contents are listed on each product page. If anything arrives damaged or defective, contact us within 30 days with photos and we will arrange a replacement or refund.

Each blind box contains one randomly selected design from the series, so we can't choose a specific design for you. Series details, including any hidden designs, are listed on each product page.

Acrylic products leave the factory with a protective film. Peel it off carefully and the item will be crystal clear.

Please check the size chart on the product page. If you are between sizes or unsure, email us your height and measurements before ordering and we will help you choose.

Email liamli19881021@gmail.com or use our contact form. We reply within 24 hours (48 hours on weekends). You can also find us on X at @nsmgselect.