By placing an order, You confirm that You have read, understood and accepted these following policy.
30-Day Exchange & Return Policy
If there’s something wrong with your order (defective product, incorrect order, damaged order, or not in love etc.), please contact us within 30 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved then you can return the product to us with the order number on the packaging(The order number is very important on the packaging, because we need to return your money accroding the correct order number).
Of course we will be sending a replacement if you accept this way. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. NSMG reserves the right to refuse any return request, if the return is caused by malicious competitive business practices.
Disclaimer: You will be responsible for paying for your own shipping costs for returning your item(Unless the product quality has problems).
Return & Exchange Service Procedure:
1.Please login to your NSMG account and locate the order you are not satisfied with.
2.Please contact NSMG support. Please select the service type, either an Exchange or Refund. Choose the product and describe the issues that have caused the need for a refund/exchange. For damaged/defective product, pictures are also necessary.
3.Once we received your request, your exclusive Customer Service representative will email you back to rectify the issue with 24 hours(48 hours on weekends). Please check your spam folder if you don't hear back from us prior to chasing us up as it might have gone into this folder. Please follow the instructions that are provided by our customer service representative.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take 1-7 days for your bank or credit card company to process and post the refund too.